Our Promise to You

Effective Date: August 1, 2025

This Privacy Policy describes how Ascendia Insurance LLC, operated by Juan C. Martinez, a licensed insurance broker (“Ascendia Insurance”, “we,” “us,” or “our”) collects, uses, and discloses personal information provided through our websites (“Sites”), mobile applications (“Apps”), or in connection with the insurance brokerage services we provide (collectively, the “Services”). It also explains your choices regarding your personal information and how to contact us regarding privacy concerns.

1. Information We Collect

We may collect the following categories of Personal Information:

Contact Information: name, email address, phone number, mailing address.

Service-Related Details: insurance needs, demographic information, service preferences.

Usage & Device Data: IP address, browser type, device identifiers, pages visited, time stamps, and diagnostic data.

2. How We Use Your Information

We use Personal Information for purposes including:

Providing, managing, and improving the Services.

Responding to inquiries and facilitating insurance quotes.

Processing policy applications, renewals, or claims assistance.

Communicating updates, disclosures, or product/service information (with your consent, as required).

3. Information Sharing and Disclosure

Your information may be shared with:

Insurance Carriers & Affiliates: to facilitate quotations, underwriting, and placements.

Service Providers & Business Partners: who assist with operations—under contractual obligations to protect your data.

Legal and Regulatory Authorities: as required to comply with law, respond to legal processes, or protect rights and safety.

We will not sell your personal information.

4. Your Privacy Choices

You may opt out of communications such as marketing or newsletters by following unsubscribe instructions or contacting us directly.

You may request access, correction, or deletion of your personal data, as permitted by applicable law.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), such as the right to know, delete, or opt-out of the sale of Personal Information.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Recognize and remember your preferences.

Understand how you use our Sites and Apps.

Analyze trends and improve features.

You can manage cookie preferences via your browser settings, though disabling cookies may affect Site functionality.

6. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your Personal Information. However, no method of transmitting or storing data is completely secure.

7. Retention of Information

We retain your Personal Information only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, or enforce our agreements.

8. International Data Transfers

If you are accessing our Services from outside the U.S., your information may be transferred to, stored, or processed in the U.S., where data protection standards may differ. We will take reasonable steps to protect your information consistent with this Policy and applicable law.

9. Changes to This Policy

We may update this Privacy Policy periodically. We’ll post the revised version with the updated “Last Updated” date. If required by law, we’ll provide additional notice or obtain consent.

10. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Ascendia Insurance LLC
Attn: Juan C. Martinez, Licensed Insurance Broker
12714 Moss Park Ridge Dr.
Orlando, FL 32832
Email: [email protected]
Phone: (407) 256-8262